I purchased a Cal Sci windshield about 2 months ago. I was happy with the improvements of the shield over the stock one. I took the bike for a trip to the mountains for the Beat the Heat event. When I returned I noticed that there was a milky/dusty spot about an inch or so above the vent. I raised the shield while I was off the bike and identified the problem. The windshield is slightly touching the cowling of the bike and the vibration of the two over time has created damage to the cowl and the windshield. It is obvious that the product was not built correctly or was not engineered correctly to the specs of the Concours 14. So I gave Cal Sci a call to find out what they could do to fix this problem. Mark Lawrence (OWNER) picked up the phone. I did my best to explain the situation to him but was abruptly interrupted several times by him as if he knew what I was explaining to him but still acted very vague on the subject. I then offered to send him pictures and again a abruptly interrupted me in my offering " no,no,NO... I KNOW what it looks like .....we have seen this several times with the FJR's but not the Concours's." It was obvious he has had this conversation several times in the past, then it happened....
Mark gave me his "fix" for the problem. "So here is what you do... raise your windshield so you can get to the spot on the cowl (damaged cowl) and cut a small piece of electrical tape and put it on the cowl, and that will fix it. No one will know it is there but you and the spot on the windshield will stop rubbing." At this point I just sat there in silence for a moment, then asked to speak to the owner (not knowing it was him) because his resolution for his $250 windshield wasn't even close to an option I was going to live with. I then clarified with the OWNER of Cal Sci that he wanted me to literally put electrical tape over the damage to fix his designed windshield??? He then abruptly interrupted again and loudly said "send it back for full refund!!". It was disappointing that the conversation had to get to this but it is obvious, this guy has zero customer skills or support for his product. So I asked for a return label to send his product back......silence, nothing, no response for about 7 seconds, then he repeats "send it back for refund that's all I am going to do for you, I don't pay return shipping." Finally, I asked him a question, if he had a nice bike and purchased a defective shield from a vendor... would he put electrical tape on the damage from the defect windshield caused? ... He hung up the phone.
So beware when dealing with Cal Sci ....you are rolling the dice to get a product that fits correctly and will for sure have very poor support and warranty backing it.
Mark gave me his "fix" for the problem. "So here is what you do... raise your windshield so you can get to the spot on the cowl (damaged cowl) and cut a small piece of electrical tape and put it on the cowl, and that will fix it. No one will know it is there but you and the spot on the windshield will stop rubbing." At this point I just sat there in silence for a moment, then asked to speak to the owner (not knowing it was him) because his resolution for his $250 windshield wasn't even close to an option I was going to live with. I then clarified with the OWNER of Cal Sci that he wanted me to literally put electrical tape over the damage to fix his designed windshield??? He then abruptly interrupted again and loudly said "send it back for full refund!!". It was disappointing that the conversation had to get to this but it is obvious, this guy has zero customer skills or support for his product. So I asked for a return label to send his product back......silence, nothing, no response for about 7 seconds, then he repeats "send it back for refund that's all I am going to do for you, I don't pay return shipping." Finally, I asked him a question, if he had a nice bike and purchased a defective shield from a vendor... would he put electrical tape on the damage from the defect windshield caused? ... He hung up the phone.
So beware when dealing with Cal Sci ....you are rolling the dice to get a product that fits correctly and will for sure have very poor support and warranty backing it.
