I'm not sure where to put this but I thought it worthy of posting somewhere.
I guess I should note that the helmet is not a newer model.
This was my recent email exchange with HJC:
Me
Jun 20 (6 days ago)
to HJC
Dear Sir,
I dropped my like new Sy-Max directly onto the right hinge,
breaking the white plastic part described in your diagram
as "Gear Teeth". I'm unable to find anyone who sells that part.
Can I get the part directly from you?
Thanks in advance for your consideration on this matter.
------------------
HJC Parts Center
Jun 21 (5 days ago)
to me
Please provide us the color and size of the helmet for our records
and a new set of white gear teeth will be mailed to the address
you have provided.
Fritzie Cota
Customer Service
HJC America, Inc.
16918 Edwards Rd
Cerritos, CA 90703
T: (562) 407-2186 Ext. 256
F: (562) 802-7706
E: fritzie@hjchelmets.com
-------------------
Me
Jun 21 (4 days ago)
to HJC
Thank you very much for your prompt response and generous offer.
The color is black and the size is large.
--------------------
HJC Parts Center
Jun 21 (4 days ago)
to me
You are very welcome!!
--------------------
Me
4:54 PM (2 hours ago)
to HJC
Dear Fritzie Cota,
I received the parts today. Thank you for your prompt service.
May I share this correspondence on a couple of the motorcycle
forums I frequent?
Thanks
--------------------
HJC Parts Center
6:59 PM (30 minutes ago)
to me
Hi Tom:
Yes please do. You are very welcome by the way!!
Glad to have helped to getting your helmet back to new.
Take care and thank you for your support in HJC!!
----------------------
Helmet is now fixed and back in service.
I guess I should note that the helmet is not a newer model.
This was my recent email exchange with HJC:
Me
Jun 20 (6 days ago)
to HJC
Dear Sir,
I dropped my like new Sy-Max directly onto the right hinge,
breaking the white plastic part described in your diagram
as "Gear Teeth". I'm unable to find anyone who sells that part.
Can I get the part directly from you?
Thanks in advance for your consideration on this matter.
------------------
HJC Parts Center
Jun 21 (5 days ago)
to me
Please provide us the color and size of the helmet for our records
and a new set of white gear teeth will be mailed to the address
you have provided.
Fritzie Cota
Customer Service
HJC America, Inc.
16918 Edwards Rd
Cerritos, CA 90703
T: (562) 407-2186 Ext. 256
F: (562) 802-7706
E: fritzie@hjchelmets.com
-------------------
Me
Jun 21 (4 days ago)
to HJC
Thank you very much for your prompt response and generous offer.
The color is black and the size is large.
--------------------
HJC Parts Center
Jun 21 (4 days ago)
to me
You are very welcome!!
--------------------
Me
4:54 PM (2 hours ago)
to HJC
Dear Fritzie Cota,
I received the parts today. Thank you for your prompt service.
May I share this correspondence on a couple of the motorcycle
forums I frequent?
Thanks
--------------------
HJC Parts Center
6:59 PM (30 minutes ago)
to me
Hi Tom:
Yes please do. You are very welcome by the way!!
Glad to have helped to getting your helmet back to new.
Take care and thank you for your support in HJC!!
----------------------
Helmet is now fixed and back in service.