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GIVI Kudos

sas mayhem

sas mayhem

Street Cruiser
Super service from the gang at GIVI. Last week after riding my Connie, I noticed the my rear left reflector was MIA (missing in action). I e maileild GIVI and told them my situation and asked how I could order another reflector. Well about 3 hrs later I received a email from Craig from GIVI, asking me to send them my address and they would send me one. Which I did and they sent me both left and right reflector. When I went to install it I noticed that I was also missing a small 1/2 bracket piece. So again I e mailed GIVI and told them my situation and asked how I could order one. Well today, guess what, I got the bracket in the mail. We really don't see that type of sevice nowadays. Thanks GIVI
 
SO true! People like that restore my faith in customer service. When I worked as a restaurant manager, I would usually only hear people complain, always loved it when people told me what an awesome experience it is. I think in order for customer service to return, we need to thank people more when they do a great job!
 
I've always found the folks from Givi to be extremely helpful whenever I've dealt with them at Americade so I'm not surprised. Twisted Throttle is a great outfit to deal with too. They're all riders. :8|:
 
Can you post the contact information for Givi. I need to get a new part for my givi trunk and am usure who to contact. TIA Nick Getzendanner IBA #42459 COG #9246 nick@getzwebhosting.com '98 Concours Plano, TX www.GetzWebHosting.com Affordable web hosting with a personal touch. www.RideCool.com Keep your cool...even in the hottest weather.
 
Sorry for the delay here you go http://www.givi.ca/en/replace.php or try this one http://www.giviusa.com/Contacts/
 
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