All,
As you know I have been concerned about the vibration or buzz I feel in my '11 Connie. I have put 400 miles on it since the 4,000 mile service. After the service I was advised to ride it some and see if it smooths out or something breaks. The dealer said the vibrations he observed and felt above 3,700 RPMs did not seem right. He filed a complaint with Kawasaki (Log #697135). The buzz is still there and it is getting to be uncomfortable for me to ride.
I called Kawasaki myself this evening to discuss this because the dealer will not do any research under warranty. Customer service said that the dealer must claim that the vibration is abnormal. I ask how do I get Kawasaki to do research in the complaint database to see how many others have complained about this vibration. Tim (customer service) said Kawasaki "wouldn't care to do that kind of research for the customer". I was kind of shocked. He then said that their quality assurance department does research if necessary. I asked how do I get them to do the research and he said they would only do it for a technical bulletin. (How does one trigger research?)
So, where do I go from here? Trade for a 2012 and hope it was just an issue with my bike? Trade for a different model or make of motorcycle? Do I just sell and get out of riding all together?
What are my options?
Thanks for the help and directions.
Fred
As you know I have been concerned about the vibration or buzz I feel in my '11 Connie. I have put 400 miles on it since the 4,000 mile service. After the service I was advised to ride it some and see if it smooths out or something breaks. The dealer said the vibrations he observed and felt above 3,700 RPMs did not seem right. He filed a complaint with Kawasaki (Log #697135). The buzz is still there and it is getting to be uncomfortable for me to ride.
I called Kawasaki myself this evening to discuss this because the dealer will not do any research under warranty. Customer service said that the dealer must claim that the vibration is abnormal. I ask how do I get Kawasaki to do research in the complaint database to see how many others have complained about this vibration. Tim (customer service) said Kawasaki "wouldn't care to do that kind of research for the customer". I was kind of shocked. He then said that their quality assurance department does research if necessary. I asked how do I get them to do the research and he said they would only do it for a technical bulletin. (How does one trigger research?)
So, where do I go from here? Trade for a 2012 and hope it was just an issue with my bike? Trade for a different model or make of motorcycle? Do I just sell and get out of riding all together?
What are my options?
Thanks for the help and directions.
Fred