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Anybody have recent dealings with Seth Laam Saddles?

Strawboss

Member
Member
Just a straightforward question about turnaround times lately. I know CA is it's own unique area on how they have dealt with the virus and he's been swamped and is just trying to get things done with shutdowns, quarantines, supplies, shipping, materials from quarantined countries etc...I'm not really worried, yet, but I'm getting the same answer each time I call and they are not returning my emails. This is a unique seat for him to do, I get all that, but I'm wondering when I should be thinking of maybe getting concerned. I don't even know if I should post this because I feel bad about it all and he's just trying to make a living making a great product. Respond and I'll send a private message to keep this as low key as possible.
 

FTB530

Member
Member
When did he say you would get it back? Add three months to that , left my seat for an adjustment he told me i would get it back in a week, a month later i called and drove and picked it up, didn't notice any difference in the seat.
 

gsun

COG# 9127 CDA# 560
Member
That's too bad. He did my seat years ago with a short turnaround time. He may have gotten to busy for his own good. BTW - there is no b at the end of Laam.
 

Strawboss

Member
Member
Thanks all, working on it, I get all the delays due to various issues, especially CA. Calling Seth next week, all is good with Seth just wanted some info before calling him.
 

Strawboss

Member
Member
OK, so a little history is in store. I originally contacted Seth in August of 2019 and sent my seat to him in March of 2021. One problem. I couldn't for the life of me find my original C-10 seat as I've been using a Corbin and a Russell Day Long seat since about 2004. Seth told me to send in my Russell, he'd rebuild it no problem, he said he's done a few and would do it for me.

I sent it to him right before the shutdown last March. Quarantines, shutdowns, materials/glue from China and other places delayed it all. I stopped calling last September.

Rooting around in my garage attic last month I found the original C-10 seat in a bag, I laughed. I called Seth that day and he gave me an answer I really did not want to hear as I had heard it each time I've called the past year every 3 months.

OK, I asked here, all ok with him? All said, yes, all ok, as I thought it would be.

I called today just to check in as I've not called in over a month now, he's sending it out Monday and I have full confidence it will be everything I want and what others rave about. I'm excited.

So, all ok, I'll know more in about 2 weeks after I get it on the bike and ride a bit.

I did not want it to look as though I was mad or unsatisfied with Seth or his company. That was never the case and was worried when I posted this that it would look that way.

Thanks to all for any input and comments.
 

Strawboss

Member
Member
Well, it's been 3 weeks now since I was told my seat was promised to be shipped out to me, this was 2 months after it was promised to be finished in 2 weeks, and 5 months after it was promised to be finished in 2 weeks, and 8 months after it was promised to finished in 2 weeks, and over a year now that he's had my seat, and, he only answered 1 email I sent him and that was August of 2019.................and today, I was promised that my seat was going out this week............... I understand a lot of things, and I think I've been patient because of the circumstances of this seat order, but I've written my seat off and just chalked it up as a lesson.
 
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Bud

Member
Member
Maybe this is unrelated but, I saw a news story this morning about furniture manufacturers having a hard time getting foam for seat cushions. I hate being in the situation you're in. You don't know whether to keep up the peace love and understanding so as not to upset the person you want to help you, or come unglued on the guy and hope that fear of being sued or bad publicity will get them motivated to get the job done and get it over with. I waited 9 months once for a shop to fix my GS1100. The finally completed the job. It didn't make it home before leaking oil. They screwed the job up two more times before I gave up and sued them. I settled out of court and still took a beating. I don't know for sure what I'd do in your position. My level of patience these days might push me to take a more aggressive approach. Will that work? We'd all like to know. BTDT. Good luck.
 

Strawboss

Member
Member
If you can't do the job, TELL ME. If you can't ship the part, TELL ME. Id it's going to take 6 months because of whatever, TELL ME. STOP TELLING ME "2 weeks" and give it to me straight, if you can't do it, SHIP IT BACK TO ME AND TELL ME YOU CANT'T DO IT.
 

kathybrj

Member
Member
Can't say we have had positive dealings with this company and that was several years ago. Communication was not great and was not positive when it happened. The seat was not what we wanted, sent it back for adjustment after some harsh words from the owner. Got it back and it still wasn't right so we sold it.

I know a lot of people have had awesome experience with this company. Sadly that was not our experience.
 

Strawboss

Member
Member
Still waiting for my seat that was to be "shipped" next week over 2 months ago, now, he's not answering my calls or responding to me emails. CA may be shut down again, but I would like an update at least..
 

Strawboss

Member
Member
I have not yet resorted to that kind of thinking. I'm hoping to get my seat in some form, I won work from him and I think he wants money from me as the work needed may exceed the amount I won. I could be wrong, but he has not gotten back to me yet.
 

Strawboss

Member
Member
Sent an email to the company today instead of calling Seth himself, he's busy, he might have been on vacation too.
 

FTB530

Member
Member
Sent an email to the company today instead of calling Seth himself, he's busy, he might have been on vacation too.
He is the company, sometimes had another guy helping him, but e mail was the only way i could reach him, kind of wierd because he answered the phone a few times when i was in his shop.
 

pauwels.jeanmarc2543

Big Wheel
Forum Subscriber
My small experience to let you know about LAAM. I'm in Europe and love his saddles, their shape is what I'm looking for. But no saddle manufacturer makes such kind of saddles here. So, as he states on his website he sends saddles worldwide, I sent him a message 5 weeks ago via his website contact page asking when I can send him my saddle and what I would like (Concours/GTR 1000). The message was sent and received. Since then, no answer. I sent another message again via his website contact page and via his FB page/messenger, again no answers.
I can't call due to phone costs from Europe to CA, jetlag of 9 hours and my not so good English speaking.

So I'm fed up and will go probably for a RDL, even if I get a reply; If the saddle making is as long as waiting for a basic answer, I'll never get my saddle back. I hope Russell are more professional than this guy
 

bowtie39

Member
Member
My small experience to let you know about LAAM. I'm in Europe and love his saddles, their shape is what I'm looking for. But no saddle manufacturer makes such kind of saddles here. So, as he states on his website he sends saddles worldwide, I sent him a message 5 weeks ago via his website contact page asking when I can send him my saddle and what I would like (Concours/GTR 1000). The message was sent and received. Since then, no answer. I sent another message again via his website contact page and via his FB page/messenger, again no answers.
I can't call due to phone costs from Europe to CA, jetlag of 9 hours and my not so good English speaking.

So I'm fed up and will go probably for a RDL, even if I get a reply; If the saddle making is as long as waiting for a basic answer, I'll never get my saddle back. I hope Russell are more professional than this guy
RDL is operated much much smoother as a business.
 

FTB530

Member
Member
My small experience to let you know about LAAM. I'm in Europe and love his saddles, their shape is what I'm looking for. But no saddle manufacturer makes such kind of saddles here. So, as he states on his website he sends saddles worldwide, I sent him a message 5 weeks ago via his website contact page asking when I can send him my saddle and what I would like (Concours/GTR 1000). The message was sent and received. Since then, no answer. I sent another message again via his website contact page and via his FB page/messenger, again no answers.
I can't call due to phone costs from Europe to CA, jetlag of 9 hours and my not so good English speaking.

So I'm fed up and will go probably for a RDL, even if I get a reply; If the saddle making is as long as waiting for a basic answer, I'll never get my saddle back. I hope Russell are more professional than this guy
They are! Regret not going to RDL first!
 

Strawboss

Member
Member
He sounds like he is VERY busy, which is good, but I'm thinking he will limit his work to the U.S. for now. In todays world of social etiquette, simply not ever returning phone calls, texts or emails is acceptable for many under 50 years old, not to me, especially those in business.
 

Strawboss

Member
Member
Finally, after about 3 months was able to talk to Seth, he hasn't returned a call or email. He says he's busy and it sounded like it from the background noise, and will keep me updated. It's now been 2 years since my initial contact with him.
 

FTB530

Member
Member
Finally, after about 3 months was able to talk to Seth, he hasn't returned a call or email. He says he's busy and it sounded like it from the background noise, and will keep me updated. It's now been 2 years since my initial contact with him.
You are a patient man!
 

texas.devops902

Eager Upshifter in SW Houston
Member
Finally, after about 3 months was able to talk to Seth, he hasn't returned a call or email. He says he's busy and it sounded like it from the background noise, and will keep me updated. It's now been 2 years since my initial contact with him.

Holy smokes Batman, 2 YEARS? OMG I hope you own stock in his outfit. Is he doing the work for FREE? Jeez, nobody can be THAT busy FFS. Dang. LOL
 
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